Terms of Service

Last updated on October 17, 2025

1. Agreement To Terms

Welcome to Cleveri, operated by ByteSensory Limited (“Cleveri,” “we,” “us,” or “our”), a company registered in England & Wales (Company No. 16777030), with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

These Terms of Service (“Terms”) govern your access to and use of our AI-powered voice recovery services, related software, APIs, and websites, including getcleveri.com and associated dashboards, integrations, and automation tools (collectively, the “Services”).

By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please discontinue use immediately.

The Services are intended for business use by persons aged 18 or over.

2. Our Services

Cleveri provides a voice-based AI and agent-assisted recovery service that helps financial institutions and credit providers engage with their customers regarding overdue payments, missed installments, or account updates.

We may use AI voice technology to initiate or receive calls under your brand’s name and, when needed, escalate conversations to our trained human agents.

Our role is that of a service provider and data processor, delivering communication and automation technology on your behalf.
You, as the client (“you,” “your,” or “Client”), are responsible for:

  • Ensuring all call recipients have provided valid and lawful consent;

  • Defining tone, rules, and policies consistent with FCA and GDPR obligations; and

  • Remaining the data controller under UK and EU data protection laws.

We provide the infrastructure, automation, and managed human support to help you recover payments compliantly and empathetically.

3. Intellectual Property

All rights, title, and interest in our Services – including software, algorithms, AI models, call transcripts, voice designs, and data analytics – remain the exclusive property of ByteSensory Limited or its licensors.

You retain rights to your own customer data, call scripts, and content provided for use within the Services.

You are granted a limited, non-exclusive, non-transferable license to use the Services solely for lawful business purposes and in accordance with these Terms.

4. Service Use & Client Obligations

You agree to use the Services only for lawful purposes and in compliance with:

  • UK and EU data protection laws (UK GDPR, EU GDPR, Data Protection Act 2018)

  • UK’s Privacy and Electronic Communications Regulations (PECR)

  • The Financial Conduct Authority (FCA) Conduct Rules (if applicable)

  • Relevant telecom and consumer protection laws in your jurisdiction

You represent and warrant that:

  1. You have lawful consent from all individuals your account contacts through the Services.

  2. You will not use the Services for unlawful, misleading, or harassing calls.

  3. You will provide accurate, current, and complete information during registration and usage.

  4. You will maintain reasonable security over your account credentials and integrations.

We may suspend or terminate your account if we believe your usage violates these obligations.

5. Payments & Fees

Pricing for our Services is agreed upon via written order form, proposal, or platform subscription plan.

  • Zero-Risk Plan: Pay a success-based commission (e.g., 3–8%) only on actual recoveries.

  • Partner Plan: Monthly base plus lower performance fees.

Invoices are payable within 14 days of issue unless otherwise stated.
All prices exclude VAT unless specified.

We reserve the right to adjust pricing upon renewal or expansion, with 30 days’ prior notice.

6. Data Protection & Privacy

Both parties agree to comply with the UK GDPR, EU GDPR, and any applicable national data protection laws.

Data Roles:

  • You act as the Data Controller — defining lawful basis, consent, and customer communication policy.

  • We act as the Data Processor — processing data strictly under your instructions.

We implement ISO/IEC 27001 certified information security measures and conduct regular internal audits.

We will:

  • Store data only in secure, GDPR-compliant regions (UK/EU);

  • Ensure encryption in transit and at rest;

  • Not use data for training external AI models without explicit consent;

  • Notify you promptly of any personal data breach.

See our full Privacy Policy for details.

7. Compliance With Fca And Telecommunication Rules

Where you are an FCA-regulated entity, our Services are designed to align with your FCA compliance obligations, including:

  • Treating Customers Fairly (TCF) principles

  • Consumer Duty requirements

  • Communication fairness and transparency standards

We do not provide regulated credit collection or debt management services directly; rather, we operate under your brand and policies, as your managed communication partner.

If we act as an outsourced service provider under your FCA supervision, you remain responsible for ensuring compliance with FCA outsourcing rules and oversight.

8. Third-Party Integrations

Our Services may integrate with third-party software, including but not limited to:

  • Accounting and CRM tools (e.g., Xero, QuickBooks, Sage Intacct)

  • Banking APIs (via TrueLayer)

  • Communication APIs (e.g., Twilio)

You are responsible for maintaining valid accounts and API credentials with such providers. We are not responsible for any downtime, data loss, or errors originating from third-party systems.

9. Service Availability & Support

We strive for 99.5% uptime and provide support via email and ticketing during UK business hours (09:00–18:00 GMT).

Planned maintenance may occur with reasonable prior notice.
Emergency maintenance may occur without notice.

We are not liable for outages caused by third-party carriers, ISPs, or integrations.

10. Term & Termination

Either party may terminate this Agreement with 30 days’ written notice.

We may suspend or terminate your access immediately if you breach these Terms or applicable laws.

Upon termination, we will securely delete or anonymize your data unless legally required to retain it.

Outstanding payments or success-based commissions will remain due per agreed terms.

11. Disclaimers

The Services are provided “as is” and “as available”.
We make no warranties—express or implied—regarding:

  • Accuracy or completeness of AI responses

  • Recovery outcomes or conversion rates

  • Uninterrupted or error-free service

We do not assume liability for any decisions or communications made based on AI outputs or human follow-ups.

12. Limitation Of Liability

To the maximum extent permitted by law, ByteSensory Limited shall not be liable for:

  • Indirect, consequential, or punitive damages;

  • Lost profits, data, or revenue; or

  • Any total liability exceeding the amount paid by you in the previous six (6) months.

Nothing in this clause excludes liability for fraud, willful misconduct, or death/personal injury caused by negligence.

13. Indemnity

You agree to indemnify and hold harmless ByteSensory Limited, its affiliates, officers, and agents from any claims, losses, damages, or liabilities arising out of:

  • Your breach of these Terms;

  • Misuse of the Services; or

  • Non-compliance with consent, FCA, or privacy requirements.

14. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales.
The courts of London, United Kingdom, shall have exclusive jurisdiction over any disputes arising under or in connection with these Terms.

For EU-based clients, any mandatory local consumer protection laws remain unaffected.

15. Contact

For questions, complaints, or legal notices:

ByteSensory Limited (trading as Cleveri)
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
United Kingdom
Email: legal@getcleveri.com
Phone: +44 208 092 6256

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